First Contact Shares Insights on Community Needs Through 211 Counts Data

First Contact is proud to announce the integration of data from 211 Counts, a real-time community needs dashboard, with its own internal insights to paint a detailed picture of the challenges faced by residents in our community. This analysis highlights critical trends and ensures that resources are directed where they are needed most.

“Understanding the needs of our community is the foundation of our mission,” said Micki Thompson, President/CEO of First Contact. “By leveraging tools like 211 Counts alongside our own data, we can better respond to challenges and empower individuals and families during their most vulnerable moments.”

Key Insights from the Data

Recent data from 211 Counts and First Contact reveals several significant trends:

• Housing and Shelter: Housing requests remain among the top needs, exacerbated by the ongoing impacts of Hurricanes Helene and Milton. The demand for both temporary and long-term housing solutions has risen sharply.
• Mental Health Support: Calls to First Contact’s 211 and 988 crisis lines show a growing need for mental health services. Anxiety, depression, and isolation, particularly among older adults, remain critical concerns.
• Food Insecurity: Food assistance continues to be a significant need, particularly for families with minor children. Rising living costs have left many residents struggling to meet basic needs.
• Caregiver Support: Families caring for individuals with chronic conditions or disabilities face unique challenges. First Contact’s Caregiver Care and Support Project is addressing these needs, with high demand for respite services and resources for caregivers.

Data-Driven Action

These findings enable First Contact to prioritize its programs and partnerships, ensuring a targeted approach to addressing community challenges. For example, the organization has collaborated with local food pantries and support programs to combat food insecurity and partnered with emergency response networks to connect displaced residents to temporary emergency housing.

“Our data informs not only our actions but also inspires collaboration across the community,” said Thompson. “We’re using these insights to build partnerships, address gaps through our partner providers, and create a stronger, more resilient community.”

Encouraging Community Engagement

First Contact invites community members, local leaders, and partner organizations to explore 211 Counts and join in addressing the challenges outlined in the data. Together, we can ensure that every individual and family in our community has access to the resources they need to thrive.

For more information about First Contact and our initiatives, visit FirstContact.org.